"Anyone dedicated to reforming public agencies and modernizing transit service in cities should read New Tricks for Old Bureaucracies. You will not only enjoy an engaging book, but you will also gain valuable insights about the methods and pitfalls of prodding and coaxing bureaucratic organizations to improve processes, performance and outcomes for their constituents." -David Bragdon, former Executive Director of Transit Center

"Making change in public institutions is hard! Schank, Huang, and Westervelt recount amusing stories of their successes and failures at LA Metro to illustrate how we can make things happen!" -Nadine Lee, General Manager of Dallas Area Rapid Transit

"Cities face big transportation problems, and they cannot be solved without innovative thinking and major policy change. I love that in higher numbers, people are bringing their entrepreneurial spirit to the public sector. But as Joshua, Emma, and Marla outline, it is still not easy or guaranteed to succeed. Fortunately, they took some hard knocks that you can learn from, vs. making the same mistakes. The authors' persistence created positive change, and in this book, they distill some helpful lessons learned for anyone looking to do the same." -Gabe Klein, Former Director of the Chicago and Washington, DC Departments of Transportation