Biff: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns

Bill Eddy

Book cover for Biff: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns
Book cover for Biff: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns

Biff: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns

Biff: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns

Bill Eddy

Member Benefits

  • 30% Off All Books - Savings that support storytellers, not stock prices.
  • Fight Book Bans - Every membership sends a book to LGBTQ+ youth in affected states.
Member Book Price
$19.95 $13.97
Non-Member Book Price $19.95

An annual membership will be billed at $48/year.

Discount applies to first-time members only. Already a member? Log in here.

View full details

Description

The BIFF communication technique protects your reputation and reduces conflict when high-conflict people attack via email, social media and in-person.

About the Author

Bill Eddy is a lawyer, therapist, mediator, and the co-founder and Chief Innovation Officer of the High Conflict Institute in San Diego, California. He was The Senior Family Mediator at the National Conflict Resolution Center for 15 years, a Certified Family Law Specialist lawyer representing clients in family court for 15 years, and a Licensed Clinical Social Worker therapist with twelve years of experience. He serves on the faculty of the Straus Institute for Dispute Resolution at the Pepperdine University School of Law in California and is a Conjoint Associate Professor with the University of Newcastle Law School in Australia. He has been a speaker and trainer in over 30 U.S. states and 10 countries, in which he's taught his BIFF Response(R) and EAR Statement(TM) techniques for communicating in writing and in-person to hundreds of thousands. In addition to writing more than twenty books, his articles on PsychologyToday.com have more than 5 million views.

Critical Reviews


"I used Bill Eddy to deal with a very difficult personnel situation. I implemented his advice. Instead of pursuing endless, frustrating conflict and confrontation, I adopted an entirely different approach, with excellent results. Bill gave me a pathway when I thought all roads were blocked."
- Dan Solin, author of the Smartest series of books

Publishing Information

Publisher: Unhooked Books
Pub date: 2014-09-16
Length: 176 pages

The Allstora Membership

Membership Perks:

  • Save 30% on all online store purchases
  • Exclusive access to author's content
  • You pay less, but authors still earn double

Membership Terms:

First Month: $0.00
Monthly price: $5.00
  • To access membership discount simply log in and add to cart, discount applied automatically.
  • One month free trial, cancel anytime. Membership renews on the 15th of each month.